We stand behind the craftsmanship in our products and we want you to be completely satisfied with your purchase, and therefore we will gladly accept items in their original condition for a full product refund or exchange. The returned item(s) must be received back in our hands (with tracking for confirmation) within 14 calendar days of the date that the package was originally confirmed delivered to the recipient.
Please understand that all of our products are handmade and therefore some "character imperfections" may be present. We embrace these differences as unique characteristics because that is what makes the item one-of-a-kind.
The following guidelines apply:
For all returns, please email firstname.lastname@example.org within 7 days of receiving your item to receive shipping address information and a return code.
Pack and seal your box securely. Please ship your return with a courier who will provide your package with a tracking number to ensure that your package is safely returned.